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Box Office Manager

Theater Latté Da

  • CATEGORY Box Office/Ticketing
  • LOCATION Minneapolis, MN
  • DATE JUNE 23, 2021
  • JOB TYPE Full Time
  • COMPENSATION $39,000 Annually
  • POSITION LEVEL Mid (3-5 yrs exp)

POSITION DESCRIPTION:

Support the mission and vision of Theater Latté Da by providing excellent guest service selling tickets and managing the Box Office.

ORGANIZATION SUMMARY:

Founded in 1998, Theater Latté Da (TLD) is in its 23rd season of presenting original and re-imagined musical theater. Theater Latté Da creates new and impactful connections between story, music, artist, and audience—exploring and expanding the art of musical theater. TLD is dedicated to expanding the American Musical Theater with work that speaks to a contemporary audience. Theater Latté Da has fostered innovation and diversity since its conception. We believe in work that is bold, inclusive and collaborative; we act with integrity and gratitude. These values are integral to the organization’s health and drives the discussion at every stage of decision-making. Through productions that transcend the conventional, the organization helps solidify the Twin Cities’ reputation as a place where progressive art plays a vital role.

Theater Latté Da believes in a culture of inclusion, diversity, equity, and access.  The diverse and dynamic interests of those who work here provide opportunities, both organized and impromptu, for individual pursuits and exploration. We are looking for a person who possesses the ability to fulfill the following roles and skills: 

 

Primary Duties and Responsibilities:

Customer Service:

  • Provide excellent guest service to patrons over the phone and in-person

  • Promptly respond to customer inquiries and requests via phone and email

  • Resolve ticketing issues and respond to customer inquiries with empathy and authority

  • Complete other administrative tasks and attend staff meetings as requested

  • Work with the Guest Services Manager and Box Office Associate to ensure a seamless customer service transition from day to evening hours. 

  • Serve as a welcoming first point of contact for the public acting as a brand ambassador for Theater Latté Da

 

Box Office Sales & Ticketing:

  • Manage Salesforce PatronManager to build events and season ticket packages for the season

  • Serve as the organization’s primary contact in selling subscription, single and group tickets using Salesforce (CRM) software

  • Manage subscriber database

  • Execute pricing adjustments in dynamic pricing structure fo0r single ticket sales

  • Send pre-show emails for upcoming performances to patrons

  • Work and manage Box Office during regular daytime hours

  • Identify opportunities for potential ticket sales

  • Assist in training and supervision of the Box Office Associate

  • Maintain and update patron records

  • Maintain a clean and organized box office and lobby

  • Create and distribute reports to support Marketing Director and Managing Director, when needed

  • Process ticket donation requests

 

Experience, Skills, and Abilities

  • 2-3 years of experience in a box office with a computerized ticketing system required with experience in performing arts/entertainment preferred. Management experience preferred

  • Experience using database ticketing systems, Salesforce experience a plus

  • Exceptional customer service skills with the ability to efficiently and effectively resolve issues for internal and external customers, frequently in a time-sensitive environment

  • Strong commitment to diversity and inclusion. Ability and commitment to working with diverse groups in terms of gender expression, race, sexual orientation, religion, ability, age, class and immigrant status

  • Intercultural competence

  • Excellent interpersonal and communication skills, including in person and over the phone

  • Excellent organizational skills with the ability to work in a collaborative environment, prioritize and manage multiple, ongoing projects sometimes with little supervision

  • Ability to remain calm in demanding situations

  • Ability to work on own initiative

  • Must be able to exercise good judgment in performing a wide variety of duties

  • Proficient use of Microsoft Office, with demonstrated capability in Microsoft Office and/or G Suite

  • Must be able to lift up to 50 pounds 

 

Hours and Schedule 

  • This position is 40 hours per week with a somewhat negotiable set schedule. This position is full-time with a focus on evening and weekend hours. Must have the ability to work flexible day hours for training, meetings, and deliveries, where necessary. This position would allow for a temporary or negotiable hybrid flexible work schedule. 

The statements contained herein reflect the principal function and most significant duties of the job, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload. 

How to apply:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or status as an individual with disability.

EEO/W/M/Veteran Disability

To express your interest about this opportunity, please email resume and cover letter to hiring@latteda.org, with Box Office Manager in the subject line.  

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