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Telesales Manager

North Carolina Theatre

  • CATEGORY Marketing/Sales
  • LOCATION Raleigh, NC
  • DATE MAY 01, 2018
  • JOB TYPE Full Time
  • COMPENSATION Base + commission
  • POSITION LEVEL Mid (2-5 yrs exp)
NC Theatre is seeking an efficient and inspiring sales manager who can deliver results within a small, dynamic team of non-profit theatre professionals. This full-time position reports the Director of Sales and supports the earned and contributed income goals of North Carolina Theatre and North Carolina Theatre Conservatory. The successful candidate must be tech-savvy and resourceful, with a passion for performing arts. He/she must possess strong managerial skills, a commitment to patron services, and be able to handle competing priorities in a team-oriented fast-paced work environment. NC Theatre is an equal opportunity employer. Position is base + commission. To apply, please email resume, cover letter, salary requirements and 3 references to nct@nctheatre.com with Subject: Telesales Manager. 
Roles and Responsibilities:
  • Oversee call center shifts for a minimum of 21 hour per week including nights and weekends
  • Coach, inspire and motivate sales team of 10-15 people
  • Ensure the team meets sales targets on shift, weekly and quarterly basis
  • Hiring, training, development & performance management of sales team
  • Manage and track payroll commissions to be turned in bi-weekly to Box Office Manager
  • Communicate offers, pricing changes, and special promotions to callers to sell to patrons
  • Must develop an excellent understanding of all information related to the selling of tickets to shows produced or presented by NC Theatre or outside clients
  • Prospect, identify and on-board new telesales clients to further diversify revenue opportunities
  • Develop and maintain patron & client relationships
  • Disciplined use of ticketing system, communication and patron relations
  • Support sales team in handling customer complaints and enquiries
  • Monitoring random calls for quality assurance and sales training opportunities
  • Support Box Office in correcting or updating orders as needed
  • Forecasting and analyzing sales data
  • Regular reporting to the Director of Sales
  • Managing Sales Concierge booth during the run of shows
  • Upkeep and distribution of leads
  • Management of outreach events with the primary purpose of selling tickets
  • Create and execute team incentives to maximize sales
  • Establish trade agreements with partner organizations or companies for expense relief on sales incentives
  • Support Director of Sales as needed
  • Meet regularly with revenue and marketing teams to ensure alignment of messaging and campaigns
  • Contribute to the team & enjoy NC Theatre performances!
  • Minimum 1 year managing a team
  • Minimum 2 years telesales experience
  • Strong sales, communication and people skills
  • Bachelor's degree
  • Proficiency in MS Office: Word, Excel, Powerpoint and ability to adapt to new technologies
  • A positive, "can-do" attitude and work ethic

Preferred but not required:
  • Familiarity with Archtics (Ticketmaster) database
  • Background in arts administration, fundraising, or ticket sales specifically

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