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Visitor Experience Manager

The Hammer Museum

  • CATEGORY Front of House
  • LOCATION Los Angeles, CA
  • DATE AUGUST 11, 2017
  • JOB TYPE Full Time
  • COMPENSATION Commensurate
  • POSITION LEVEL Mid (2-5 yrs exp)

The Manager, Visitor Experience manages all frontline and back-of-house aspects of the Hammer Museum's Visitor Experience (VE) program, ensuring a high level of seamless service and hospitality to all members, patrons, clients, and guests. Develops and administers VE standards, policies and procedures; designs training programs; works with Curatorial, Academic Programs, and Design departments to create informational materials for members, patrons, clients, and guests (including information on exhibitions, artists, artworks, public programs and events, membership programs, ticketing, donations, and appropriate ways to interact with artworks); develops and manages the VE operating budget; designs visitor surveys; analyzes and presents visitor data to senior management; serves as main point of contact for cross-departmental issues related to visitors.


Visitor Experience (VE) is a sub-department of the Museum's Advancement Department. Visitor Experience aims to further the Museum's strategic plan goal to "create a seamlessly-welcoming and engaging experience, from outreach to visit," and carry out and bolster the Hammer's mission to and beyond the Museum's frontlines.  


Application: visit UCLA Career Opportunities and search the campus job openings for Requisition # 26447. Please submit online application as instructed. Due to the volume of resumes that we receive, we are regretfully unable to respond to phone calls and emails regarding the status of applications and the recruiting process.

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