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Patron Experience Manager

Red Mountain Theatre Company

  • CATEGORY Front of House
  • LOCATION Birmingham , AL
  • DATE FEBRUARY 12, 2021
  • JOB TYPE Full Time
  • COMPENSATION 35-45K
  • POSITION LEVEL Mid (2-5 yrs exp)

Patron Experience Manager

 

Come grow with us! Red Mountain Theatre is moving to a new, leading-edge Arts Campus and looking to grow our team! Are you:

 

  • Passionate about serving others and extending hospitality?
  • Gifted at multi-tasking as well as recalling and following through with the smallest of details?
  • Focused on delivering experiences that exceed expectations?
 

As a Tony Award-winning Broadway Producer and more than 40-year-old regional theatre, RMT is seeking an energetic, versatile individual for the position of Patron Experience Manager to support our mission of creating powerful theatre experiences that enrich, educate, and engage audiences – nourishing the human spirit, fostering valuable life skills, and cultivating a deeper sense of community.

 

The Patron Experience Manager is responsible for ensuring that a patron’s engagement with RMT from initial purchase to departure from our facility is consistent with the organization’s brand, mission, and values.

This position will develop policies, procedures, and people to deliver high-quality experiences within our facility that meet or exceed our patrons’ expectations.

When the facility is open for patrons, this position is either physically present or has directed efforts of staff physically present.

 

Qualifications:

  • Five years of customer service and management experience, live performance setting preferred
  • Confidence and grace in difficult circumstances
  • Proactive in anticipating and mitigating problems before they arise
  • Energetic approach to management of staff and volunteers with clear communication and direction while navigating multiple projects simultaneously

 

Click here for a link to the full job description.

 

To Apply:

Email info@redmountaintheatre.org with “Patron Experience Manager Position” in the subject line and include the following materials: resume and one-page cover letter with at least three examples of customer service “wins” you’ve negotiated. No phone calls please.

 

Click here for more details

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